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Code of Conduct

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The Rules

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Be kind and respectful.

Focus on the content of posts and not on the people making them.

No violence. Never threaten to or act violently towards others. Don't insult, bully, disparage, shame or mock others and stay vigilant for signs that others are being harassed or bullied.

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Do not post any defamatory, abusive, profane, threatening, offensive, or illegal materials.

No hate speech and bullying. Do not promote violence, or incite hatred, against individuals or groups based on race or ethnic origin, religion, disability, gender, age, nationality, or sexual orientation.

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Respect the purpose of the community.

Use the platform to share successes, challenges, constructive feedback, and posts relevant to what Ascension Associates does. This applies to the Ascension + You community and any other member spaces we operate.

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Use caution.

Information posted on the discussion groups, the Ascension + You community, and in the libraries is available for all subscribers/members, and comments may be subject to legal proceedings.

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Respect intellectual property.

Post content that you have personally created, or that already exists in the public domain, or that you have permission to use with proper attribution to the content creator. Do not post any information or other material protected by copyright without the permission of the copyright owner.

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Privacy Policy

Last updated: Oct 2nd, 2026

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This Privacy Policy explains how Ascension Associates Ltd ("we," "us," "our") collects, holds, uses, and discloses personal data through our website, our Ascension + You community, and related services. It is intended to comply with Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO"), the EU/UK General Data Protection Regulation ("GDPR") where applicable, and other privacy laws that may apply to visitors from outside Hong Kong.

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When do we collect your personal data?

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We collect your personal data when you:

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• Fill out an enquiry, intake, or contact form on our website (including forms built with Typeform)

• Sign up to our Ascension + You community (via email sign-up) or subscribe to our newsletter/mailing list

• Log in or register as a Member to access members-only insights and closed-door meeting invites

• Register for a workshop, event, or programme

• Engage us for coaching, mentoring, training, or advisory services

• Communicate with us by email, WhatsApp, or other messaging channels

• Browse our website (via cookies and similar tracking technologies)

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A separate Personal Information Collection Statement is displayed at the point of sign-up for Ascension + You, setting out the purpose of collection and your rights before you submit your details.​

 

What personal data do we collect and why?

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Personal data will be collected only for lawful and legitimate business purposes, and only what is necessary for that purpose (in line with PDPO Data Protection Principle 1).

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• Subscription Records which include records containing the personal information of the subscribers of our subscription-based products or services. Such data are processed for the purposes of: (i) provision of subscription services; (ii) billing and payment (if applicable); and (iii) conducting statistic reports for our internal customer base analysis.

• Community/Membership Records (Ascension + You) which include the email address and any profile information you provide when signing up to our community, and information generated through your use of members-only areas (e.g. log-in activity, posts, comments). Such data is processed to: (i) provide you access to Ascension + You content and closed-door meeting invites; (ii) send member communications and insights; and (iii) maintain the security and integrity of the member area.

• Workshop Attendee Records which include the personal information provided by the attendees of our workshops and other events.

• Records collected on/from our websites which include but are not limited to the email addresses, names, and enquiry details submitted through our website's forms (including forms built with Typeform), together with general browsing data collected via cookies and similar technologies.

• Communication Records which include the contact details and message content exchanged with us via email (including through Google Contacts and Wix CRM for emailing newsletters, updates and holiday wishes where we organise and store your contact details) and WhatsApp (including your phone number, profile information, and message content), used for the purpose of corresponding with you, responding to enquiries, and providing our services.

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How do we collect your personal data?

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We collect personal data directly from you when you interact with our website, complete a form, sign up to Ascension + You, subscribe to our mailing list, register for a workshop or event, or contact us by email or WhatsApp. Where we use third-party tools to power these interactions — such as Typeform for intake or registration forms, Wix's built-in sign-up and members functionality for Ascension + You, Google Contacts for organising email correspondence, or WhatsApp for messaging — that provider processes the data on our behalf and in accordance with our instructions, or as a separate controller/processor under its own terms (see below).

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In line with Hong Kong PDPO requirements, when we collect personal data directly from you we will, on or before collection, inform you of:

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• The purpose for which the data will be used;

• Whether it is obligatory or voluntary for you to supply the data, and the consequences if you choose not to;

• The classes of persons to whom the data may be transferred (see "Who do we share your data with" below); and

• Your right to request access to and correction of your personal data, and how to do so.

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How do we use your personal data?

 

We use your personal data to:

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• Respond to your enquiries and provide the services you request

• Prepare for and deliver coaching, mentoring, training, or advisory engagements

• Manage subscriptions, billing, and payment where applicable

• Manage your Ascension + You community membership and members-only access

• Manage workshop and event registrations

• Correspond with you by email (organised via Google Contacts) and WhatsApp

• Send you updates, newsletters, insights, or event/closed-door meeting invitations (you may unsubscribe at any time)

• Improve our website, services, and client/member experience

• Comply with our legal and regulatory obligations

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We will not use your personal data for a new purpose unrelated to the one stated at collection without obtaining your consent, in line with PDPO Data Protection Principle 3. We do not sell your personal data to third parties.

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Who do we share your data with, and where is it processed?

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We may share or disclose your personal data with the following classes of persons, strictly for the purposes described above:

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• Wix.com Ltd — our website host and platform provider, which stores website, sign-up, and members-area data on secure servers on our behalf under Wix's Data Processing Agreement. Data may be processed on servers located outside Hong Kong.

• Typeform S.L. — our form provider for certain enquiry, intake, or registration forms, which processes form responses on our behalf under its own Data Processing Agreement. Data may be stored and processed outside Hong Kong or the EEA, using Standard Contractual Clauses or equivalent safeguards where required.

• Google — we use Google Contacts (part of Google Workspace) to organise and store the contact details of clients, members, and correspondents. Google processes this data on our behalf under Google's Cloud Data Processing Addendum, in accordance with our instructions.

• WhatsApp / Meta — where we communicate with you via WhatsApp, your phone number, profile information, and message content are processed by WhatsApp. For certain business messaging features, WhatsApp acts as a data processor under its Business Data Processing Terms; for other aspects of the service, WhatsApp/Meta may act as an independent controller under its own Privacy Policy, which we encourage you to review.

• Our professional advisers, auditors, or regulators, where required by law.

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We do not sell, rent, or trade your personal data to unrelated third parties for their own marketing purposes.

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Cross-border data transfers

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Because we use overseas service providers (Wix, Typeform, Google, and WhatsApp/Meta), your personal data may be transferred to, and processed in, jurisdictions outside Hong Kong, including the United States and/or the European Economic Area. Where this occurs, we require our service providers to maintain appropriate safeguards — such as contractual data protection obligations, Standard Contractual Clauses, or equivalent measures — consistent with both the PDPO and, where applicable, GDPR requirements on international transfers.

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Use of AI-assisted tools

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We may use artificial intelligence–enabled tools to help us respond to enquiries, draft communications, or manage administrative aspects of our services more efficiently. Where such tools process personal data on our behalf, we take reasonable steps to ensure they do not use your personal data to train their underlying AI models, and that appropriate contractual and security safeguards are in place. We do not use AI tools to make automated decisions about you that produce legal or similarly significant effects.

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How do we store your personal data?

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We will take all practicable steps to ensure the security of the personal data and to avoid unauthorised or accidental access, in line with PDPO Data Protection Principle 4. Your personal data is stored across: Wix's hosting infrastructure (for website, sign-up, and membership data), Google Contacts/Workspace (for email correspondence and contact records), and WhatsApp (for message history relating to our communications with you). We reserve the right to use different platforms or providers as we see fit. Rest assured that your information is secure, as these platforms have their own security measures. Your personal data will only be accessible by authorised personnel of Ascension Associates Ltd.

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The length of time we hold your personal information for will depend on the services we perform for you and for how long you require these, and will not be kept longer than necessary for the purpose for which it was collected (PDPO Data Protection Principle 2).

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We conduct regular data-cleansing and updating exercises to ensure that (a) the data we hold is accurate, and (b) we are not holding data for longer than necessary.

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Your rights

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Under the PDPO, you have the right to:

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• Ascertain whether we hold your personal data, and be given a copy of it (a data access request)

• Request correction of any personal data we hold about you that is inaccurate

• Be informed of our policies and practices in relation to personal data, and the kind of personal data we hold

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If GDPR applies to you (for example, if you are located in the EEA/UK), you may also have the right to:

• Request erasure of your personal data, subject to our legal retention obligations

• Object to or restrict certain processing of your data

• Request data portability

• Withdraw consent at any time where processing is based on consent

• Lodge a complaint with your local data protection authority

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To exercise any of these rights, please contact us at [insert contact email]. We may charge a reasonable fee for data access requests as permitted under the PDPO, and will respond within the statutory timeframe (40 days under the PDPO, or without undue delay and within one month under GDPR).

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Do Not Sell or Share My Personal Information

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We do not sell or share your personal data with third parties for monetary or other valuable consideration, and we do not use it for cross-context behavioural advertising. If you are a California resident or otherwise covered by a similar law, you may still contact us at hello@ascension-associates.com to confirm this or ask any related questions.

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How we use cookies

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Our website uses cookies and similar technologies to ensure the site functions properly, to keep it secure, and to understand how visitors use it. Some cookies are essential for the site to work (for example, security and session cookies set by Wix); others, such as analytics cookies, are non-essential and will only be set with your consent.

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When you first visit our site, you will see a cookie consent banner where you can accept, decline, or customise which non-essential cookies are set. You can change your preferences at any time via that banner's settings.

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Remember the risks whenever you use the internet

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While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to us, and you are solely responsible for maintaining the secrecy of any passwords or other account information (including your Ascension + You member login, including your Ascension + You member login, and your own WhatsApp account and email account security). In addition, other internet sites or services that may be accessible through our website have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions. Please contact those vendors and others directly if you have any questions about their privacy policies.

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Access to your information

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If you would like to access, correct, or request deletion of the personal data we hold about you, please contact us at hello@ascension-associates.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law, including the statutory response periods under the PDPO and, where applicable, GDPR.

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Personal Information Collection Statement — Ascension + You and Our Events Sign-Up

Please read this Personal Information Collection Statement before submitting your email address.

 

Purpose of collection: The email address (and any other personal data) you provide will be used by Ascension Associates Ltd to: (i) register you as a member of the Ascension + You community; (ii) send you member communications, insights, and closed-door meeting invites; (iii) manage and maintain the security of our community platform and (iv) email you logistics and information about any events including workshops, closed-door meeting invites and client appreciation events.

Obligatory or voluntary: Providing your email address is voluntary. However, if you do not provide it, we will not be able to register you for Ascension + You or send you member communications and invites, or the necessary logistics of our events.

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Classes of transferees: Your personal data may be transferred to or processed by: Wix.com Ltd (our website and community-hosting platform), Google (where we use Google Contacts or related Workspace tools to manage member communications), and WhatsApp/Meta (where we communicate with members via WhatsApp). We will not otherwise transfer your personal data to any other party without your consent, except where required by law.

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Direct marketing: We may use your email address to send you newsletters, insights, and invitations related to Ascension + You and our services and events. You may opt out of such communications at any time by using the unsubscribe link in any email, or by contacting us directly.

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Your rights: You have the right to request access to, and correction of, your personal data held by us. To make such a request, or for any questions about how your data is handled, please contact:

Ascension Associates Ltd
hello@ascension-associates.com

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For full details on how we collect, use, store, and protect your personal data, please see our full Code of Conduct and Privacy Policy listed above.